Shipping Policy

We aim to deliver your order safely and efficiently across India. This Shipping Policy explains how TDA Dental Depot ([https://tdadentaldepot.com/](https://tdadentaldepot.com/)) manages dispatch, courier handling, tracking, and shipping charges when you place an order with us.

1. Order Processing Time

After your order is placed and payment is confirmed:

  • Most standard products are packed and processed within 1–2 working days.

  • Specialized equipment or bulk orders may require 3–7 working days for preparation and inspection.

  • If delays occur due to stock availability or logistics, our team will notify you via your registered phone number or email.

2. Estimated Delivery Time

Delivery timelines vary depending on your location and courier service availability:

  • Metro Cities: 3–6 working days

  • Other Cities: 5–9 working days

  • Remote / Rural Locations: 8–14 working days

Note: Delivery times are estimates provided by courier partners. Weekends, public holidays, or unforeseen transport disruptions may affect actual delivery dates.

3. Shipping Charges

Shipping fees are calculated based on:

  • Product weight, dimensions, and volumetric size

  • Delivery location/destination Pincode

  • Courier partner rate charts

The final shipping charge is displayed on the checkout page before order completion. Free shipping applies only to eligible products or ongoing promotions explicitly stated on the site.

4. Shipment Tracking

Once your shipment is dispatched:

  • A tracking ID and direct courier link will be sent to your registered email or WhatsApp number.

  • You can track package status directly via the provided link.

  • Delivery timelines or carrier routes cannot be altered once the package is in transit.

5. Delivery Attempts

Courier logistics partners will attempt delivery to the specified address:

  • If an attempt is missed, the courier will typically try again on the following business day.

  • If delivery fails after multiple attempts due to recipient unavailability, the parcel will be returned to our origin hub.

  • Reshipping fees will apply if a package is returned to us due to repeated failed delivery attempts.

6. Damaged, Incorrect, or Missing Items

If you receive a package that is damaged, tampered with, or missing items, you must submit:

  • Unedited parcel opening video

  • Clear photos of the outer box and received products

  • Order ID

Notification Period: Evidence must be shared within 24 hours of delivery to qualify for immediate resolution.

Upon verification, we will:

  • Dispatch a replacement item, or

  • Issue a refund if a replacement is unavailable.

All claims are evaluated under our standard Return & Refund Policy.

7. Delays and Lost Packages

In the event of extended transit delays or un-updated tracking status:

  • Our customer support team will initiate an official trace inquiry with the courier.

  • Updates will be shared with you as soon as confirmation is received.

  • If a package is confirmed lost by the logistics provider, we will offer a free replacement or a full refund based on stock availability.

8. Address Accuracy

Customers are responsible for providing an accurate and complete delivery address during checkout. Additional re-shipping costs will apply if delivery fails due to:

  • Incomplete or incorrect address/Pincode

  • Invalid contact numbers

  • Unreachable/locked delivery location

9. International Shipping

We currently ship exclusively within India. International delivery options are not available at this time.

10. Contact Support

For shipping inquiries or delivery support, please reach out to us: