Return & Refund Policy

Return & Refund Policy

We want you to have a reliable and trouble-free experience when you purchase dental products from TDA Dental Depot ([https://tdadentaldepot.com/](https://tdadentaldepot.com/)). If there is an issue with your order, this policy explains how we manage returns, replacements, and refunds.

1. Return Eligibility

You can request a return if all of the following conditions apply:

  • The item delivered is damaged, defective, or incorrect.

  • The item is unused, unopened, and in its original packaging with all accessories.

  • The request is submitted within 10 days of delivery.

Note: Products that are opened, used, or tampered with cannot be returned due to medical and hygiene safety standards.

2. Items That Cannot Be Returned

Certain products are not eligible for returns due to safety regulations, equipment handling requirements, and sterilization standards.

Non-returnable categories include:

  • Equipment: Dental Chairs, Dental Compressors, UV Chambers, Autoclaves, X-ray Units, RVG Sensors, Model Trimmers, OPG/CBCT Machines, Apex Locators, Endomotors, Ultrasonic Cleaners, Scalers, Micromotors, Implant Motors/Physiodispensers, Bleaching Lights, Light Cure Units, and Amalgamators.

  • Patient-Contact Products: Tooth crème or mousse, MRC/Orthodontic trainers, Water flossers, Chin caps, Headgear, Face masks, and Myofunctional appliances.

If a product is out of warranty or exceeds the 10-day return window, it cannot be accepted for return.

3. Replacement Policy

  • If the returned product is inspected and confirmed to be defective or incorrect, a replacement of the same model will be provided at no extra charge.

  • Our technical team may first attempt remote troubleshooting via video call, phone call, or support team guidance.

  • If an item requires frequent repair or rectification beyond standard terms, repair charges may apply as per our Terms & Conditions.

  • If a replacement cannot be processed for any reason, a full refund will be issued.

4. Return Pick-Up & Product Inspection

  • If courier pick-up service is available at your location, we will arrange a return pickup. If pick-up is unavailable, details for the nearest drop-off location will be provided.

  • Once received at our facility, the item will be checked for:

Inspection Criteria Requirement
Complete Product All accessories, manuals, freebies, and combo items must be included
Unused Condition No stains, no tampering, no signs of wear, no washing
Undamaged No scratches, dents, cracks, or physical tears
Original Packaging Outer box and protective packaging must be intact and undamaged

If the item fails inspection, the return request will be rejected and the product will be shipped back to you.

5. Refund Process

  • Refunds are processed only after the returned item is delivered back to us and passes physical inspection.

  • Processing Time: Within 7 working days after inspection approval.

  • Refund Mode:

    • Prepaid Orders: Refunded directly to the original payment source (Bank Account, UPI, Card, or Wallet).

    • Cash on Delivery (COD) Orders: Refunded as credit to your TDA Dental Depot account wallet.

  • Shipping charges are non-refundable.

6. Order Cancellation & Time Limits

  • You can cancel your order before it has been dispatched. Once shipped, cancellation is not possible.

  • 3-Day Cancellation Window: For confirmed orders, you have up to 3 days to request a cancellation. After 3 days, orders move to the processing, packaging, or dispatch stage and cannot be cancelled.

  • Approved order cancellations are refunded within 3–5 working days.

7. How to Request a Return / Replacement / Refund

To initiate a request, contact our customer support team:

Please provide the following details:

  1. Order ID

  2. Reason for return

  3. Clear photos of the product

  4. Unedited parcel opening video (mandatory for damage, defective, or missing item claims)

8. Delivery & Courier Issues

If an order is delayed, undelivered, or lost in transit, we will verify the shipment status with our courier partner. Upon confirmation, you will receive either a Replacement or a Refund based on product availability and your preference.